Use the power of live chat to drive online sales!

A website without live chat is like a brick-and-mortar store without a shop assistant–ready to talk business?

Start using live chat today

Trusted by 100 000+ active customers worldwide

COLORADO Department of Labor and Employment

Personalized. Responsive. Intuitive.

Genuinely connect with visitors and boost online sales

Deliver win-win customer service with human and chatbot support that will be there for your website visitors every step of the way–Smartsupp live chat streamlines your business.

Unify multichannel chats on one dashboard

Live Chat Support

The chatbox is where the magic happens–get in touch with your visitors directly, offer rapid responses, multitask your visitor conversations, and deliver premium support while improving conversion rates.

Website and Facebook Integration

Increase your online sales through human and chatbot conversation seamlessly via your website and Facebook Messenger to facilitate interaction with customers and visitors.

Email Integration and Notifications

Connect your email with Smartsupp’s web chat to centralize replies to all visitor communication within your dashboard–activate email notifications to see missed conversations when you went offline.

Customizable. Adaptable. Pragmatic.

Stay relaxed-flexible customer communication

Customizable Widget

Be your brand in presence and in practice to help generate brand awareness, even on the chat. Customize colors and messages, share files, and make it adaptable to multiple languages.

Contact Form

Collect reliable leads by storing email addresses and contact details of visitors who are interested in buying your products–never miss a chat, stay in touch, and communicate with ease.

Our Live Chat Mobile App!

Stay in touch with visitors on the desktop or on-the-go and never miss a good sales opportunity–your live chat will be handy and accessible to you at the palm of your hand with Smartsupp’s mobile app.

Dive into key visitor insights and history

Data Gathering and Conversation History

Access basic and advanced visitor details via the visitor info panel and Smartsupp’s API documentation. Delve into conversation history to offer better assistance and improve overall user experience.

Visitor List

Be in the know of all the visitors on your website, how many times they’ve visited, what source they came from, and more. You can even contact visitors directly to further engage them and offer help.

Video Recordings

See your website’s blind spots with visitor session recordings that are paired with their corresponding live chat message. Optimize visitor experience by actually seeing where your site may need updates.

Integrate team customer care efforts on live chat

Teams of Agents

Make the most of your customer care capabilities by unifying your team's live chat support efforts. Distribute chats among your team and work on one dashboard to ensure everyone is in sync.

Team Performance Statistics

Monitor and continuously improve your customer service. Set goals for your agents, monitor conversion rates with Google Analytics, and score your team’s overall performance.

Conversation Tagging

Categorize and organize chats to track all customer communication–see what topics are recurring most to improve customer care and continue to find new ways to offer the items your visitors seek most.

Talk to Our Expert

Work smart and improve online sales

Chatbot Engagement and Automation
Use the chatbot as a first filter and reception to greet visitors on live chat and identify quality visitors. Automate FAQs, provide help, and render visitor lists via chatbot to save time and resources.
Shortcuts Texts
Don’t waste time being a typist. Greet your customers and repurpose texts you most frequently use with pre-designed text shortcuts. Create Personal and Team shortcuts for all of your agents’ needs.

Learn more about automation

Shopping Assistant

Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.

Recommends products & services
Answers up to 80% common and technical questions
Customizable identity, tone and brand voice
Configurable handover to a human operator
Easy & continuous training through web-scraping and FAQs
Learns about your products directly from your product feed

Try Now Show Mira AI

Don’t take our word for it-customers say it best

Smartsupp enables me to effortlessly manage multiple customers, generate leads instantly, and avoid being tied up on the phone all day.

Timo K.

Small-Business

Live chat is great, because I can communicate with customers in real time.

Dominique C.

Small-business

Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate.

Marketing Z.

Small-business

The way this app is designed and scoped is absolutely awesome! It surpasses all competition in its efforts to satisfy every need and desire!

Danny L.

Entertainment

E-commerce is easier now with a possibility to navigate clients to the products they are looking for.

Sklep W.

Small-business

I'm excited about the online tracking of user behavior as well as statistics, automatic replies, and notifications.

Jan V.

Small-Business

We're thrilled to have found SmartSupp. It's an excellent real-time chat feature for engaging with website visitors and fulfills all our requirements.

Sophia M.

Computer Software

Since the integration we have a close contact with our customers. Questions about the product or the customer journey can be clarified directly and without complications.

Manuel K.

Mid-Market