Mises à jour de Smartsupp

By connecting Smartsupp events with Google Analytics you can analyze conversations better and constantly move your business forward.

Recently, there was an issue with Google Analytics, when some events were duplicated and sent twice. Now the issue is fixed so the following section in the Help center is correct .

Avez-vous votre propre page Facebook ? Si oui, il n’est plus nécessaire de vérifier séparément les nouveaux messages entrants sur Facebook et Smartsupp. Connectez votre compte Smartsupp à Facebook Messenger et répondez à chaque message confortablement à partir d’une seule plateforme.

Comment se connecter à FB Messenger →

Comme son nom l’indique, le chat bot FAQ est un chat bot qui répond automatiquement aux questions les plus fréquentes de vos clients. Préparez 5 réponses rapides à l’avance et laissez le chatbot répondre en votre nom. Cela vous fera gagner beaucoup de temps et permettra de répondre instantanément à vos clients curieux.

Comment fonctionne le chat bot FAQ →

Il y a deux nouvelles fonctionnalités dans Smartsupp que vous nous avez demandées. Toutes deux sont liées aux conversations.

Si vous manquez une conversation, nous vous enverrons un e-mail de notification à ce sujet. Si un visiteur a commencé une conversation et il a quitté le site sans être répondu par un agent, cela est considérés comme un chat manqué.

En savoir plus sur les conversations manquées et sur la façon de mettre en place cette notification→

Vous verrez plus de catégories de conversation sous l’onglet Ouvert. Cela rendra votre travail plus facile et votre tableau de bord plus en ordre. Veuillez lire notre article plus détaillé dans la section Aide.

En savoir plus sur les nouvelles catégories →

In the new version, you’ll see the source channel of every message. There are two new icons that will tell you. In the conversation list, you’ll immediately recognise the source of the last message in a conversation.

Red envelope icon indicates an email message. If you want to respond to this message and you have the user’s e-mail in Smartsupp database, you can choose to send a live chat reply (providing the user is still on your website) or an e-mail message.

Blue icon with Facebook Messenger logo indicates a message that was sent to you from Facebook. If you reply, the message will be sent back to Facebook (available only for Beta users).

With these icons, you will have a better overview and be able to decide which conversation has a higher priority. Our experience shows that people do not expect e-mails to be answered as quickly as live chat or Facebook messages.

We constantly improve Smartsupp using your feedback but, sometimes the change isn’t so obvious and you only find it after exploring the product yourself. We prepared an overview of all the new features, so that you do not have to play Indiana Jones finding them yourself :)

Read more.

The new version of Smartsupp offers you many more functions, so it is no longer necessary to set some functions via the API.

Here we will introduce 5 popular functions that work differently in the new version of Smartsupp.

Read more.

In order to always be able to reply to a customer’s message, we recommend using the Authorization form in which the customers write their contact info before asking you a question. This will allow you to reply to any messages you have missed.

If you have not collected the contact information from the customer, it is not possible to reply and nothing can be entered in the text field of the message.

You can activate the form here.

Smartsupp dashboard has a new look, new features and a useful Chatbot garage, that will help you enage more visitors than ever before.

https://www.smartsupp.com/blog/smartsupp-dashboard-chatbot/

We collected your requests and as an answer we bring you the beautiful new chat box. It is stylish and it can also share files.

What else have we improved? Check out our blog: https://www.smartsupp.com/blog/file-sharing-much-new-chat-box/